Terms of service

Overview

This website is operated by PETMIRTH. Throughout the website, the terms “we,” “us,” and “our” refer to PETMIRTH.

PETMIRTH offers this website, including all information, products, tools, features, and services available through it, to you subject to your acceptance of these Terms of Service and all other policies referenced on the website.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including visitors, customers, account holders, and individuals who submit reviews or other content.

Please read these Terms carefully. If you do not agree with them, you must not access the website or use our services.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell products to you.

1. Eligibility and Online Store Terms

By agreeing to these Terms, you confirm that:

You are at least the age of majority in your place of residence; or
You are the age of majority and have authorized any minor dependents under your supervision to use this website.

You may not use our products or services for any illegal, fraudulent, or unauthorized purpose.

You must not violate any applicable laws when using our website, including intellectual-property, consumer-protection, privacy, and online-commerce laws.

You must not introduce viruses, malware, harmful code, or other material intended to interfere with the operation or security of our website.

A violation of these Terms may result in the suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service, cancel transactions, or restrict access to the website when reasonably necessary to:

Prevent fraud or abuse
Protect customers or our business
Comply with applicable law
Enforce these Terms
Address suspicious or unauthorized activity

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of our website or services without our prior written permission.

Headings are included for convenience and do not affect the interpretation of these Terms.

3. Product Information

We aim to provide accurate product descriptions, photographs, specifications, dimensions, colors, prices, and availability information.

However:

Product colors may appear differently depending on your device and screen settings.
Measurements may vary slightly due to manufacturing or measuring methods.
Product packaging or minor design details may change.
Product images may include props or accessories that are not included unless specifically stated.
Products may be improved or updated without prior notice.

Please read the complete product description, sizing information, care instructions, and safety guidance before placing an order.

4. Pet Safety and Product Use

PETMIRTH products must be used responsibly and according to the instructions provided on the product page, packaging, or accompanying materials.

You are responsible for selecting products that are suitable for your pet’s:

Species
Breed
Size
Age
Health
Temperament
Chewing behavior
Activity level

Pets should be supervised when using grooming tools, toys, tunnels, beds, accessories, or other products where supervision is appropriate.

Discontinue use immediately if a product becomes damaged, develops loose parts, or presents a potential safety risk.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Consult a qualified veterinarian regarding medical, skin, behavioral, or health concerns.

Nothing in these Terms limits any rights you may have under applicable consumer-protection law.

5. Product Availability

Certain products may be available exclusively through our online store.

Products may:

Have limited quantities
Be discontinued
Become temporarily unavailable
Be restricted in certain locations
Be subject to purchase limits

We reserve the right to limit product quantities or discontinue a product at any time.

Placing an order does not guarantee acceptance. An order is accepted only after we confirm it and payment has been successfully processed.

6. Prices, Discounts and Taxes

Product prices may change without prior notice.

Prices shown on the website:

Are displayed in the currency indicated during browsing or checkout
May exclude applicable taxes, duties, or import charges unless otherwise stated
May differ between markets, countries, promotions, or sales channels

Discount codes:

Must be used according to their stated conditions
May have expiration dates
May not be combined unless expressly permitted
May exclude certain products
May be limited to one use per customer or order

We may cancel or correct a promotion that contains a clear pricing, technical, or publishing error.

7. Orders and Billing Information

You agree to provide accurate, current, and complete information when placing an order, including:

Customer name
Email address
Telephone number
Billing address
Shipping address
Payment details

You agree to update your account information when necessary.

We may refuse, limit, hold, or cancel an order where:

Payment cannot be verified
Information appears incomplete or inaccurate
Fraud or unauthorized activity is suspected
The product is unavailable
A pricing or listing error occurred
The order appears intended for unauthorized resale
We cannot legally deliver the product to the destination

If we cancel or modify an order after payment, we will attempt to notify you using the contact information provided during checkout and issue any applicable refund.

8. Payment

Payments are processed through Shopify or third-party payment providers.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
The information supplied is accurate.
You authorize the applicable charges for your order.

We are not responsible for fees charged by your bank, card issuer, payment provider, or currency-conversion service.

9. Shipping and Delivery

Shipping options, estimated processing times, estimated delivery times, and charges are displayed on our website or during checkout.

Delivery estimates are not guaranteed unless expressly stated.

Delays may occur because of:

Carrier disruptions
Customs inspections
Weather
Public holidays
Incorrect addresses
High order volume
Events beyond our reasonable control

Customers are responsible for entering a complete and accurate delivery address.

Additional shipping conditions are explained in our Shipping Policy, which forms part of these Terms.

10. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

Before purchasing, please review that policy for information about:

Return eligibility
Return time limits
Excluded items
Product-condition requirements
Return shipping costs
Refund processing
Damaged or incorrect orders

Nothing in our Return and Refund Policy limits rights that cannot legally be excluded under applicable consumer law.

11. Accounts

You may be able to create a customer account.

You are responsible for:

Providing accurate account information
Maintaining the confidentiality of login credentials
Restricting access to your device
Activities performed through your account

Do not share your password or access credentials.

We may suspend or terminate accounts used fraudulently or in violation of these Terms.

12. Optional Third-Party Tools

We may provide access to tools or services operated by third parties.

These may include:

Payment platforms
Delivery tracking
Product reviews
Loyalty programs
Customer support tools
Social-media integrations
Analytics services

Third-party tools may be governed by their own terms and privacy policies.

We do not control third-party tools and are not responsible for their independent actions, availability, content, or security practices, except where responsibility cannot legally be excluded.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We do not guarantee or endorse the:

Accuracy
Security
Availability
Products
Services
Policies
Content

of third-party websites.

You should review the applicable terms, privacy policies, shipping conditions, and refund policies before interacting with a third party.

14. Reviews, Comments and User Content

You may be able to submit:

Product reviews
Photographs
Videos
Comments
Suggestions
Testimonials
Other content

You confirm that content you submit:

Is accurate and based on your genuine experience
Does not violate another person’s rights
Is not defamatory, abusive, threatening, obscene, or unlawful
Does not contain malware, spam, or deceptive content
Does not include information you are not authorized to share

You retain ownership of your content.

By submitting content, you grant PETMIRTH a worldwide, non-exclusive, royalty-free license to host, reproduce, display, adapt, publish, and use it for operating, promoting, and improving our business and services.

Where reasonably possible, we may identify review content using your first name, initials, general location, or other information you choose to submit.

We may remove content that violates these Terms, applicable law, or our content standards.

15. Intellectual Property

The website and its content—including branding, logos, graphics, photographs, product descriptions, videos, page designs, text, and software—are owned by or licensed to PETMIRTH and are protected by applicable intellectual-property laws.

You may use the website for personal and non-commercial shopping purposes.

You may not, without our written permission:

Copy website content
Reproduce product photographs
Use our branding or logos
Resell or republish website materials
Scrape product or customer data
Create misleading copies of our website
Use our content for unauthorized commercial activity

16. Personal Information

The collection and use of personal information through our store are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed by Shopify and other service providers necessary to operate the store, process payments, fulfil orders, and provide customer support.

17. Errors, Inaccuracies and Omissions

Occasionally, the website may contain errors relating to:

Product descriptions
Prices
Promotions
Discounts
Shipping charges
Availability
Delivery estimates
Specifications

We reserve the right to correct errors, update information, or cancel affected orders.

If an order is cancelled after payment because of an error, we will issue the applicable refund.

18. Prohibited Uses

You must not use the website or its content:

For unlawful or fraudulent purposes
To violate any law or regulation
To infringe intellectual-property or privacy rights
To harass, threaten, abuse, or discriminate against others
To submit false or misleading information
To distribute malware or harmful code
To collect personal information without authorization
To spam, phish, scrape, crawl, or interfere with the website
To bypass security features
To gain unauthorized access to accounts or systems
To conduct unauthorized resale or deceptive commercial activity

We may restrict or terminate access when these rules are violated.

19. Service Availability

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may:

Update website features
Carry out maintenance
Change or remove content
Suspend certain services
Discontinue features

We are not responsible for temporary interruptions caused by maintenance, hosting providers, internet failures, third-party services, or events beyond our reasonable control.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis.

We do not make warranties beyond those expressly stated on the website or required by law.

Nothing in these Terms excludes statutory warranties, consumer guarantees, or legal rights that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, PETMIRTH and its directors, employees, contractors, suppliers, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from:

Use of or inability to use the website
Delayed or interrupted services
Third-party tools or websites
Unauthorized account access
Loss of data
Reliance on website content
Misuse of a product
Events beyond our reasonable control

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

This section does not limit liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless PETMIRTH and its affiliates, employees, contractors, service providers, and suppliers against claims, losses, and reasonable costs arising from:

Your material violation of these Terms
Your unlawful use of the website
Your infringement of another party’s rights
Content you submit to the website

This provision does not apply where the claim was caused by PETMIRTH’s own unlawful conduct or negligence.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in effect.